Refund policy

We are so confident in the quality of our craftsmanship that we offer a 15-day return policy. If you are not totally satisfied with your purchase, simply contact us to initiate a return, and we will issue a full refund upon receiving the item back. We only ask that the product is returned in its original condition (painted only in undercoat) and safely packed for the journey. Reusing the original multi-layered protective packaging helps immensely in keeping the timber intact during transit. Please note that this return policy applies only to our three standard models; we cannot accept returns on custom-sized shelves. Return shipping costs are the responsibility of the customer. [1]

Most of the returns we have are actually swaps for a different size, because the shelf ordered doesn't fit the place of installation. We strongly advice that, unless you are 100% sure about the size you order - you contact us first with the widths of your chimney breast and the width of the opening gap / fireplace hole.  We can do a swap if you need a different size, but we will not cover the postage fees back and forth, and this could be easily avoided if you ordered the right size for you at first place. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will refund for the price you have payed minus £20 (non-refundable shipping expense that we have made). 

RETURN ADDRESS:

To return your product, you should mail your product to:

Norfolk Woodworks

Unit 4, Oakwood Industrial Estate

Harling Road

Snetterton

Norfolk

NR16 2JU

07598301190 United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.